Frequently Asked Questions
What happens if I enter the wrong event PIN too many times, or forget it?
After 5 incorrect attempts, your IP is temporarily locked (the wait time increases each time). There's no self-service PIN recovery — please ask the event owner, or contact us below.
How many photo viewing modes does an event have, and how are they different?
There are 3 modes: "Open to everyone" (no PIN, each person only sees photos they appear in after face verification), "PIN – Only photos of you" (PIN and face verification required), and "PIN – All event photos" (PIN alone unlocks the full gallery, including photos of other guests — intended for closed groups only).
How long are event photos kept?
About 30 days after an event is created, it is hidden, and its original photos are permanently and completely deleted after a further grace period. We don't reuse or continue storing them.
Is my face data safe when I use face search?
Your face image is encrypted, and the decryption key is only stored in your own browser — never on our servers — so even our staff can't view your original photo.
Is there a limit on how many photos I can upload?
Guests can upload up to 10 photos per submission. Signed-in users can upload up to 20 photos per submission, with a maximum of 100 photos per day.
Is there a limit on how many faces I can register for face search?
You can register up to 3 face profiles (e.g. yourself and family members) per account. To add a new one beyond that, you'll need to remove an existing profile first.
Which inquiry type should I choose?
Pick "Bug report" if something isn't working correctly, "Feature request" if you have an idea for improvement, "General" for account or event questions, or "Other" if none of these fit.
If you have any questions or requests,
please feel free to contact us.